Refund policy

Thank you for shopping at MiniCharmBox! Please read our policy carefully regarding returns and refunds, and cancellation.

 

 

Unboxing Video Mandatory
To qualify and be accepted for a return or exchange, an unboxing video is mandatory to claim any damage to the products purchased. Without providing a full video proof from opening the seal of the package till the end without any edits, cuts, or filters, the return request shall be declined immediately.

Damaged Items
Any product damaging at your hands cannot be accepted for refund. If approved for return, ensure the product is in its original condition and accompanied by all original packaging, including the jewellery boxes.

Refund Process
Once your product for return is received, allow 2 business days for the refunds to be credited back to your bank used for purchase.

 

Order Cancellation

Once a payment has been successfully made for a prepaid order and the order is confirmed, the order is considered final.

Cancellation is not allowed after order confirmation. No cancellation request or refund will be accepted once the order has been confirmed and payment has been received.

By placing a prepaid order with MiniCharmBox, you agree to this Cancellation Policy.

 

Delivery Attempts & Re-shipping Policy

Once your order is dispatched, a tracking number will be shared with you via email or WhatsApp. Customers are responsible for monitoring the shipment and ensuring they are available to receive delivery calls from the courier. If you are unable to answer the delivery call, you are advised to call the same no., and be available when the delivery is re attempt. If the delivery fails after multiple attempts and the order is returned to us due to non-availability, non-response, or non-collection by the customer, any re-shipment request will be subject to additional shipping and RTO charges. Please note that such cases are not eligible for a refund of the original shipping charges.

Undelivered or Returned Orders

Once an order has been dispatched from our end, if the customer is unavailable, refuses to accept the parcel, or fails to receive the order for any reason and the shipment is returned to us (RTO), additional shipping and RTO charges will apply for reshipping the order.

If the customer chooses a refund instead of reshipping, the refund will be processed after deducting the original shipping cost, RTO/return shipping cost, and applicable packaging/handling charges. Only the remaining eligible amount will be refunded.