Refund policy

Thank you for shopping at MiniCharmBox! Please read our policy carefully regarding returns and refunds.

Unboxing Video Mandatory
To qualify and be accepted for a return or exchange, an unboxing video is mandatory to claim any damage to the products purchased. Without providing a full video proof from opening the seal of the package till the end without any edits, cuts, or filters, the return request shall be declined immediately.

Damaged Items
Any product damaging at your hands cannot be accepted for refund. If approved for return, ensure the product is in its original condition and accompanied by all original packaging, including the jewellery boxes.

Refund Process
Once your product for return is received, allow 2 business days for the refunds to be credited back to your bank used for purchase.

 

Delivery Attempts & Re-shipping Policy

Once your order is dispatched, a tracking number will be shared with you via email and WhatsApp. Customers are responsible for monitoring the shipment and ensuring they are available to receive delivery calls from the courier or India Post. If you are unable to answer the delivery call, you are advised to visit your nearest India Post office with your tracking number to collect your parcel. If the delivery fails after multiple attempts and the order is returned to us due to non-availability, non-response, or non-collection by the customer, any re-shipment request will be subject to additional shipping charges. Please note that such cases are not eligible for a refund of the original shipping charges.